Processing of personal data
We consider ensuring the right to the protection of personal data as a fundamental commitment of totalplus.ro, therefore we will dedicate all the necessary resources and efforts to process your data in full compliance with Regulation (EU) 2016/679 (“General Data Protection Regulation” or “GDPR”), as well as with any other legislation applicable on the territory of Romania. Since one of the essential principles of this legal framework is transparency, we have prepared this document to inform you about how we collect, use, transfer and protect your personal data when you interact with us in relation to our products and services, including through our website or mobile applications.
We reserve the right to periodically update and modify this Privacy Policy to reflect anychanges to the way we process your personal data or any changes to legal requirements. In case of any such change, we will display on our website the modified version of the Privacy Policy, which is why we ask you to periodically check the content of this Privacy Policy.
Who we are and how you can contact us
Totalplus.ro is the commercial name of SC Total Plus SRL, a legal entity of Romanian nationality, with its registered office in Sibiu, Str. Frezorlor, No. 5 (hereinafter “totalplus.ro” or “we”). For the purposes of data protection legislation, we are the controller when we process your personal data.
As we are always open to your opinions, as well as to provide you with any additional information you may need regarding the processing of your data, we encourage you to contact the totalplus.ro Data Protection Officer at the email address: gdpr@totalplus.ro or by post or courier to the address Sibiu, Str. Frezorlor No. 5 (with the mention: to the attention of the totalplus.ro Data Protection Officer).
What categores of personal data we process
We generally collect your personal data directly from you, so you have control over the type of information you give us. By way of example, we receive information from you as follows:
When you call and send us: e-mail address, telephone number, name and surname, delivery addresses;
When you place an order, you provide us with information such as: desired product or products, name and surname, delivery address, billing details, payment method, phone number, etc.
We may also collect and subsequently process certain information about your behavior while visiting our website, in order to personalize your online experience and provide you with offers tailored to your profile. We invite you to find out more details in this regard by consulting the section on purposes of processing below.
On our website we may store and collectinformation in cookies and similar technologies, according to the Cookie Policy.
We do not collect or otherwise process sensitive data, included by the General Data Protection Regulation in special categores of personal data. We also do not wish to collect or process data of minors under the age of 16.
What are the purposes and grounds of the processing
We will use your personal data for the following purposes:
To provide totalplus.ro services for your benefit.
This general purpose may include, as appropriate, the following:
a) Order processing, including their receipt, validation, dispatch and invoicing;
b) Solving cancellations or problems of any nature related to an order, goods or services purchased;
c) Returning the products according to the legal provisions;
d) Reimbursement of the counter value of the products according to the legal provisions;
e) Providing support services, including providing answers to your questions regarding your orders or totalplus.ro goods and services.
The processing of your data for these purposes is in most cases necessary for the conclusion and execution of a contract between totalplus.ro and you. Also, certain processing subsumed for these purposes is required by applicable legislation, including tax and accounting legislation.
To improve our services
We always want to give you the best experience of online purchase. For this, we may collect and use certain information related to your Shopping behavior, we may invite you to complete satisfaction surveys following the completion of an order, or we may conduct, directly or with the help of partners, studies and market research.
We base these activities on our legitimate interest in carrying out commercial activities, always taking care that your fundamental rights and freedoms are not affected.
For marketing
We want to keep you informed about the best offers for the products/services that interest you. In this regard, we may send you any type of message (such as: email/SMS/telephone/mobile push/webpush/etc.) containing general and thematic information, information regarding products similar or complementary to those you have purchased, as well as other commercial communications such as market research and opinion polls, and we may display personalized recommendations on the website. We always ensure that this processing is carried out with respect for your rights and freedoms and that the decisions made on the basis of them do not have legal effects on you and do not similarly affect you to a significant extent.
In most cases, we base our marketing communications on your prior consent. You can change your mind and withdraw your consent at any time by:
– Accessing the link ofunsubscribe displayed in the messages you receive from us; or through
– Contacting totalplus.ro using the contact details described on the website.
In certain situations, we may base our marketing activities on our legitimate interest in promoting and developing our business. In any situation where we use information about you for our legitimate interest, we take care and take all necessary measures to ensure that your fundamental rights and freedoms are not affected. However, you can ask us at any time, by the means described above, to stop processing your personal data for marketing purposes, and we will comply with your request.
To defend our legitimate interests
There may be situations where we will use or share information to protect our rights and business. These may include:
– Website and user protection measures totalplus.ro against cyber attacks:
– Measures to prevent and detect fraud attempts, including the transmission of information to the competent public authorties;
– Measures to manage various other risks.
The general basis for these types of processing is our legitimate interest in defending our commercial activity, it being understood that we ensure that all measures we take ensure a balance between our interests and your fundamental rights and freedoms.
Also, in certain cases we base our processing on legal provisions such as the obligation to ensure the protection of goods and valuables provided by the applicable legislation in this matter.
To whom we transmit your personal data
As appropriate, we may transmit or provide access to certain of your personal data to the following categores of recipients:
– courier service providers;
– payment/banking service providers;
– marketing / telemarketing service providers;
– market research service providers;
– insurance companies;
– IT service providers;
– other companies with which we can develop joint programs for offering our goods and services on the market.
If we are under a legal obligation or if it is necessary to defend a legitimate interest, we may also disclose certain personal data to public authorties.
We ensure that access to your data by third parties under private law is carried out in accordance with the legal provisions on data protection and information confidentiality, based on contracts concluded with them.
To which countries we transfer your personal data
Currently, we store and process your personal data on the territory of Romania.
However, we may transfer certain of your personal data to entities located in the European Union or outside the Union, including countries that have not been recognized by the European Commission as having an adequate level of personal data protection.
We will always take steps to ensure that any international transfer of personal data is handled carefully to protect your rights and interests. Transfers to service providers and other third parties will always be protected by contractual commitments and, where applicable, other safeguards, such as standard contractual clauses issued by the European Commission or certification schemes, such as the Privacy Shield for the protection of personal data transferred from within the EU to the United States of America.
Usyou can contact us at any time, using the contact details set out above, to find out more information about the countries to which we transfer your data, as well as the safeguards we have put in place in relation to these transfers.
How we protect the security of your personal data
We are committed to ensuring the security of personal data by implementing appropriate technical and organizational measures in accordance with industry standards.
The transmission of your personal data is done using state-of-the-art encryption algorthms and we store them on secure servers, ensuring data redundancy at the same time.
Despite the measures taken to protect your personal data, we draw your attention to the fact that the transmission of information over the Internet, in general, or through other public networks, is not completely secure, and there is a risk that the data will be seen and used by unauthorzed third parties. We cannot be responsible for such vulnerabilities of systems that are not under our control.
What rights do you have?
The General Data Protection Regulation recognizes a number of rights in relation to your personal data. You can request access to your data, correct any mistakes in our files and/or object to the processing of your personal data. You can also exercise your right to complain to the competent supervisory authorty or go to court. If applicable, you may also benefit from the right to request the deletion of your personal data, the right to restrict the processing of your data and the right to data portability.
More information about each of these rights can be obtained by consulting the table below.
In order to exercise your rights, you can contact us using the contact details set out above.
Please note the following points if you wish to exercise these rights:
Identity
We take the privacy of all records containing personal data seriously. For this reason, please send us your requests regarding such records using the e-mail address and/or phone number related to totalplus.ro. Otherwise, we reserve the right to verify your identity by requesting additional information aimed at confirming your identity.
Fees
We will not charge a fee to exercise any of your rights in relation to your personal data, unless your request for access to the information is unfounded, repetitive or excessive, in which case we will charge a fee that is reasonable in the circumstances. We will inform you of any fees applied before we settle your claim.
Response time
We aim to respond to any valid requests within a maximum of one month, unless this is particularly complicated or you have made multiple requests, in which case we will respond within a maximum of two months. We will let you know if we need more than a month. We may ask if you can tell us exactly what you want to receive or what you are concerned about. This will help us act faster and shorten the response time to your request.
Third Party Rights
We must not comply with a request if it would adversely affect the rights and freedoms of other data subjects.
| Covered Rights | Description |
| access | You can ask us: to confirm whether we are processing your personal data; to provide you with a copy of this data; to provide you with other information about your personal data, such as what data we hold, what we use it for, to whom we disclose it, if we transfer it abroad and how we protect it, how long we keep it, what rights you have, how you can make a complaint, where we obtained your data, to the extent that the information has not already been provided to you through this information |
| correction | You can ask us to correct or complete your inaccurate or incomplete personal data. We may attempt to verify the accuracy of the data before rectifying it. |
| Deleting Data | You can ask us to delete your personal data, but only if: they are no longer necessary for the purposes for which they were collected; or you have withdrawn your consent (if the data processing was based on consent); or exercise a legal right to object; or they were processed illegally; or we have a legal obligation to do so. We have no obligation to comply with your request to delete your personal data in the event where the processing of your personal data is necessary: to comply with a legal obligation; or for establishing, exercising or defending a right in court. |
| Restriction of Data Processing | You can ask us to restrict the processing of your personal data, but only if: their accuracy is disputed (see rectification section), to enable us to verify their accuracy; or the processing is illegal, but you do not want the data to be deleted; or they are no longer necessary for the purposes for which they were collected, but you need them to establish, exercise or defend a right in court; or you have exercised your right to object and checking whether our rights prevail is ongoing. We may continue to use your personal data following a restriction request if: we have your consent; or to establish, exercise or ensure the defense of a right in court; or to protect the rights of totalplus.ro or another natural or legal person. |
| Data Portability | You can ask us to provide your personal data in a structured, commonly used format that can be read automatically, or you can request that it be “ported” directly to another data operator, but in each case only if: the processing is based on your consent or the conclusion or performance of a contract with you; and the processing is done by automatic means. |
| opposition | You can object at any time, for reasons related to your particular situation, to the processing of your data personal character based on our legitimate interest, where you consider that your fundamental rights and freedoms prevail over this interest. You can also object at any time to the processing of your data for direct marketing purposes (including profiling), without citing any reason, in which case we will stop this processing as soon as possible. |
| Automated Decision Making | You can ask not to be the subject of a decision based solely on automated processing, but only when that decision: has legal effects on you; or otherwise affects you in a similar and significant way. This right does not apply where the decision reached through automated decision-making: is necessary for us to enter into or perform a contract with you; is authorzed by law and there are adequate safeguards for your rights and freedoms; or is based on your explicit consent. |
| Complaints | You have the right to lodge a complaint with the supervisory authorty regarding the processing of your personal data personal. In Romania, the contact details of the supervisory authorty for data protection are as follows:The National Supervisory Authorty for the Processing of Personal Data Address: G-ral. Gheorghe Magheru no. 28-30, Sector 1, postal code 010336, Bucharest, Romania Phone: 40,318,059,211 or 40,318,059,212; E-mail: anspdcp@dataprotection.ro Without affecting your right to contact the supervisory authorty at any time, please contact us in advance, and we promise that we will make every effort to solve any problem amicably. |
We remind you that you can contact the Data Protection Officer of totalplus.ro at any time by submitting your request in any of the following ways:
– by e-mail to the address: gdpr@totalplus.ro or
– by post or courier to the address: Sibiu, Str. Frezorlor, No. 5 – with the mention to the attention of the data protection officer of totalplus.ro.